SoftAid Announces Initiative to Expand Web-Based Knowledge Base and Support Automation.

Soft-Aid, Inc, a national provider of medical billing and practice management systems for the medical community, has announced that it will be undertaking a massive restructuring of its web-based support structure

Miami, FL (September 01, 2000) –

Soft-Aid, Inc, a national provider of medical billing and practice management systems for the medical community, has announced that it will be undertaking a massive restructuring of its web-based support structure. This restructuring will consist of the creation of an online knowledge base and an interactive support section.

The online knowledge base will be a repository for any information regarding SoftAid and it’s award-nominated practice management system The Medical Office. Included in the knowledge base will be a Frequently Asked Questions site, showcasing the information we think will be helpful to all SoftAid customers and resellers. The knowledge base will also have a searchable index of comprehensive errors and their solutions, and a Tips and Tricks section where you can learn how to get the most out of your Medical Office.

Our new interactive support section will be the place for you to get your questions answered. We are planning many new features, including a message board where you can get your questions answered by a SoftAid technician. We are also setting up an online support queue, where you can email your questions and be assured that they will be answered by SoftAid support in the order they are received.

Based in Miami, SoftAid is a national provider of practice management solutions for healthcare providers. Founded in 1992, this rapidly expanding healthcare technology company has consistently remained a leader in deploying cutting edge technology within its product mix. The company is a Citrix Alliance Partner, and hence, offers thin-client computing capabilities to medium and large providers.

Source: Soft-Aid